County Clerks and imployees are, for the most part, very helpful. But, if you make their job harder, they aren't going to even want to, help you! So be nice and remember your manners.
County Clerk's> jobs are, to record and file official documents of the county and maintain them in an environment that will safely preserve them. As much as we genealogists would like it, they don't exist for us and our "hobby" <Grin>
WHEN ORDERING BY MAIL:
When you write for copies of documents:
Tell the clerk which document you need, give them the name of
person, and time period,
For instance, if it is a will or a marriage license or even a burial.
Contact me, first and I will see if there is such a document.
Then you can write and give them the Bk & page #, if I have it.
If not, then you write and ask, (for instance):
"Please tell me if you have a will for John Doe, whom I believe died
in Llano Co. about 1890.
If this document is found would you please notify me and tell me how
much to send you, for a copy?"
If is a very common name or, if you believe there might be more than
one person by this name you might tell them what the wife's name was or
the children, to help them get the correct will.
But, they don't need to want to know the family history! The more pages
of paper you sent, the more likely that, they may miss something important
in finding your document. As Joe Friday said "Just the facts Ma'm"
Then, when you are notified whether the document exists, you will be
told how much to send.
If you are calling about the material it is the same format, as above.
But, don't expect the clerk to do the look up and get the material
contained in the document, over the phone.
In fact, it is best, just to write.
Llano County is one of the most "user friendly" court houses!!
The Llano Co. clerks are very nice and always helpful (at least they
certainly have been to me!)
Don't go in asking for "everything" they have on your family. Do your homework before you go in and have your facts and dates at hand so your time will be well spent and fruitful!
If you are on a fishing expedition, then tell the clerk so, and find
out how you need to proceed.
If you are trying to find out if this person existed in the county,
then you need to look in census records, and other published documents
in the Llano or Kingsland library BEFORE even going to the courthouse.
Ask for the documents needed, stating all known data about it (see above)
They will take you to the area, containing your request material and
then make copies of it when, you find it.
Always, remember that even though you think YOUR family is fascinating,
others probably won't think so.